Although this isn't the keyaspect to help you distinguish a reliable website hosting supplier from a bad one or a reseller from an actual provider, being able to call and talk with a live person is an indicator that you aren't dealing with a one-person firm and that you'll be able to get in touch with someone when you're in need of help. The phone support for web hosting services may range from general to expert, which means that the issues that can be resolved through a call differ depending on the provider. In the general case, these matters are simpler and include billing or 1st level tech issues since more difficult tasks often require a support ticket where both you and the administrators can follow what is going on with a particular issue. Nonetheless, having the option to phone call your supplier can save you lots of time and efforts for the countless small issues which may eventually show up at the time you manage your hosting account.

Phone Support in Website Hosting

As we have live telephone support 14 hours per day, you are able to get in touch with us and consult with one of our customer support agents to learn more about any of the website hosting plans that we provide and ensure that our servers match the system requirements for your sites prior to buying anything. For your convenience, we have phone numbers on three continents so you are able to call the one closer to you - in the U.S.A., the UK or Australia. In case you are already a customer, you'll be able to give us a call about general and billing issues, or even about some technical matters. In case the issue is strictly technical or it requires longer time to investigate, you will have to employ our ticketing system, that will allow both you and our tech support crew to keep track of the information supplied by both sides.

Phone Support in Semi-dedicated Servers

We offer live phone support 14 hours a day as part of the support services for every single semi-dedicated server package that we supply. Due to the fact that some issues are more difficult and time-consuming, you'll need to open a support ticket in case you come across such an issue, still for any billing, general or small-scale tech issues you can always phone us and we'll assist you instantly to save you the time you will have to spend on opening a ticket. Even if you don't have an account yet, you are able to find out if you can host your websites on our state-of-the-art cloud platform or you will be able to get any other general information about our semi-dedicated services. We have local phone numbers in the U.S.A., the UK and Australia as well as an international number, so you will be able to call the one that is closer to your location.