A ticketing system is the most widespread medium of correspondence that hosting companies offer to their clients. It is usually part of the billing account and is the best way to tackle an issue that takes a certain period of time to examine or that needs to be forwarded to a server admin. In this way, all replies given by either party will be kept in the very same place in case somebody else needs to work on the problem at hand and the info already exchanged in the ticket will be accessible to all parties. The drawback of deploying a ticketing system with most web hosting platforms is that it’s separate from the hosting Control Panel, which suggests that you’ll have to sign in and out of at least two accounts in order to accomplish some task or to touch base with the hosting company’s help desk support staff. If you wish to administer several domain names and each one of them is hosted in its very own account, you will need to use an even larger number of accounts simultaneously. Moreover, it could take a considerable span of time for the hosting provider to respond to your ticket requests.

Integrated Ticketing System in Website Hosting

The ticketing system that we are using for our website hosting plans isn’t separate from the hosting account. It’s an indivisible part of our fully featured Hepsia hosting Control Panel and you’ll be able to access it at any particular moment with only a few clicks, without the need to log out of your hosting account. The ticketing system features a quick-search field, which will help you trace virtually any ticket that you’ve already posted, in case you need it. Besides, you can see knowledge base articles that belong to various problem categories, which you can choose, so you can find out how to fix a given problem even before you actually send a ticket. The ticket response time is maximum 60 minutes, which goes to say that you can get prompt assistance at any moment and in case our help desk support staff advises you to do something inside your hosting account, you can do it momentarily without the need to log out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia Control Panel, which is included with all our Linux semi-dedicated servers, was developed with the notion that you should be able to manage everything associated with your semi-dedicated account in a single location and the trouble tickets make no exception. Our ticketing system is incorporated into the Hepsia hosting Control Panel, so, in case you have a question or experience an obstacle, you can contact our customer care staff representatives momentarily without having to sign in to some other admin interface. You can browse through your files or check various settings in your account while posting a new ticket or reading the response to an old one. If you have many tickets and you’d like to find a specific one, you can use the intelligent search functionality, which is available in the Help section of the Control Panel. We guarantee that you’ll get a reply in less than one hour regardless of the essence of your inquiry or problem.