24/7 Customer Support in Website Hosting
We acknowledge the importance of getting assistance promptly, so our website hosting services come with 24/7 tech support as well as various options for contact. If you do not have an account yet, you can easily call us or take advantage of our live chat and talk to a live representative, so that you can find out about our services or check if our servers meet the system requirements for your sites. As a result, you'll never end up obtaining a service that you can't use. In case you already have your website hosting account with us, you can also open a support ticket in your Hepsia hosting Control Panel if the issue is strictly technical or it requires further analysis. Unlike the vast majority of suppliers on the market, we respond to all of the tickets within 1 hour, so you will not have to wait for a whole day. Our support services can be used day and night, even during official holidays.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server that you select, you will be able to benefit from our 24/7 technical support services even on public holidays. All your sites will be available all of the time and so will we. With a number of connection options, you will be able to pick the best way to get in touch with us and inquire about our services if you do not have an account yet, or get support if you are already our customer. You're able to give us a call, have a chat with a live consultant, send an email or open a support ticket from the Help section of your Hepsia hosting Control Panel. The last two options feature a one-hour response time warranty, though it rarely takes over 20 minutes to get assistance regardless of the complexity of the issue. With our customer and technical support services, we will be there for you every time you need us, not a few days later.
24/7 Customer Support in VPS Servers
Every single VPS server package that we provide includes 24/7 customer and technical support, which means that in case you experience any problem with the pre-installed software on the machine or you have any kind of pre-sales or basic questions, you are able to get in touch with us anytime, even weekends and holidays. For your benefit, we provide different methods of communication - telephone support with several local numbers globally, live chat, emails plus a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complex tech matters since it will be easier to monitor what is going on. The maximum guaranteed response time for all of the email messages and tickets is 1 hour, however it rarely takes that long to get help. When you add the Managed Services upgrade that we offer, our administrators can also support you with any third-party software matters.
24/7 Customer Support in Dedicated Servers
With a one-hour maximum answer time guarantee, you will get timely support when you obtain a dedicated server from our company. Our customer and technical support crews are available 24/7/365, which means that every time you open a ticket from your billing account or you send an email regarding any kind of issue with your server or the pre-installed software on it whatever the time of the day, you'll receive an answer within one hour, even during holidays. Our ticketing system is the perfect option when the matter in question requires longer time to be resolved or in case it needs to be given to our admins, because it's a lot easier to keep track of the communication sent on both sides. For common, sales and billing issues/inquiries, you'll be able to phone us or talk to a live agent through our chat service. In case you add the Managed Services upgrade to the server plan, our admins can also help you with third-party software set up and troubleshooting and similarly to the standard support, this service is available 24/7 too.