Customer Support Channels
A One–Hour Support Ticket Response Time Guarantee
Every single assistance request you send to us will be attended to within maximum 60 min. If for any reason whatsoever your support ticket or email requires further assistance from a sysadmin, we will without delay forward it and leave a note to let you know that your case is being examined. If you order the Managed Services package, any of the server management services included there will be executed at a time of your liking.
A First–Rate Client Support Service
Our technical support team will be available to you round–the–clock if you require help with the Website Control Panel or with any of the applications that we install for your convenience on the dedicated hosting server. Furthermore if you require assistance tackling all the day–to–day admin tasks on your server, you can check out our Managed Services package, that includes data backup hard disk drive space, OS updates on a weekly basis, troubleshooting and software installation procedures, server monitoring and rebooting services, etcetera.
An Intuitive Help Section
Each dedicated web hosting plan is fitted out with our cost–free Website Control Panel, which sports a fully detailed knowledgebase plus a collection of educational video tutorials. Whenever you need assistance working with the Website Control Panel, just click the Help or Videos buttons situated in the top right corner.