If you’ve ever got any enquiries connected with your hosting plan or if you experience a problem with your sites, you will need to touch base with the respective hosting company’s tech support team. It may not make any difference how promptly they’ll answer when you have an inquiry of a generic nature, but a problem like a mishandled script update, for instance, may result in your site becoming broken or unavailable on the web. And the longer you wait for the support team to lend you a helping hand, the longer the website will be offline. If you offer goods or services online, any downtime will badly influence your site and you may lose existing or potential customers. A lot of web hosting providers, particularly resellers, handle emails and trouble tickets within 24 hours, but in the Internet epoch that is far too long, since customers will rarely return to a website that’s not functioning correctly over extended stretches of time.

One-Hour Response Guarantee in Website Hosting

In case you are using any of our website hosting plans and you’ve got an enquiry or stumble upon a certain challenge, you can touch base with us 24-7 by posting a ticket or by sending an e-mail and we guarantee that you will receive an answer in less than one hour. In case the issue can be resolved, we’ll do it before we get back to you, whilst if there is something that you need to do on your end, we will supply you with all the needed info – what settings to check, what workable solutions to try, etc. Usually, you’ll get a response within maximum half an hour, which means that waiting around for hours on end or even for more than 1 day to get assistance is something impossible. Our sixty-minute response time guarantee is valid for any question that you might have – billing, general or technical.

One-Hour Response Guarantee in Semi-dedicated Servers

We guarantee that if you post a technical support ticket through your hosting Control Panel or write an email concerning your semi-dedicated server, you’ll obtain a response within maximum sixty minutes. You can touch base with us whenever you like in regards to technical, billing or general issues and considering that we will be at your disposal 365 days a year, you will always get support in a well-timed fashion. Based on the specific question or issue, we will supply you with more details, eliminate the predicament if it has been caused by something that is within our reach or advise you on what actions to take if you need to modify a specific setting for a software application that we can’t access. You can forget about waiting around for an entire day for every single answer. The fact is, in the majority of cases we respond to emails and tickets within twenty-twenty five minutes max.